Terms of Use & Privacy Policy

By registering to use and access the Waldo Photos, Inc. (“Waldo”) website located at waldophotos.com and waldo.photos, the Waldo photo matching service, texting bot, and the Waldo mobile device applications (“Apps”) (together, the “Service”), you are agreeing to be bound by these Terms of Use (the “Terms”). The Terms and our Privacy Policy (waldo.photos/terms) govern your use of our Service. By agreeing to these Terms, you represent that you are not a resident of the state of Illinois and will not upload photos to Waldo taken in the state of Illinois. Please read these Terms carefully. Unless you opt out of arbitration in accordance with the instructions below within 30 days of first agreeing to these Terms, you are agreeing that we will resolve certain disputes between us in binding arbitration on an individual basis rather than in jury trials or class actions.

If you do not agree with any of these terms, you are prohibited from using or accessing the Service. If you are accessing and using the Service on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms. In that case, “you” and “your” will refer to that company or other legal entity.

Privacy Policy

Please refer to our Privacy Policy below and at https://waldo.photos/terms#privacy for information on how we collect, use and disclose information from our users. You acknowledge and agree that your use of the Service is subject to our Privacy Policy.

Facial Recognition Technology

You agree that we may use facial recognition technology to allow us to identify photos on the Service in which you appear when you add a reference photo to the Service. For example, our facial recognition technology will compare your reference image with albums of photos to locate photos of you. In addition, your responses to potential photo matches may improve the accuracy of the facial recognition technology. By using the Service and adding a reference image, you consent to the use of facial recognition technology to identify photos on the Service in which you appear. You represent that the reference image photo added by you to the Service is you (or a family member for whom you are the legal guardian or have their consent) and that you are not impersonating or misrepresenting yourself as any other person or entity. For more information on our use of facial recognition technology, please see our Privacy Policy.

Changes to Terms or Service

We may modify the Terms at any time, in our sole discretion. If we do so, we’ll let you know either by posting the modified Terms on the Site or through other communications. It’s important that you review the Terms whenever we modify them because if you continue to use the Service after we have posted modified Terms on the Site, you are indicating to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you may not use the Service anymore. Because our Service is evolving over time we may change or discontinue all or any part of the Service, at any time and without notice, at our sole discretion.

Who May Use the Service


You may use the Service only if you are 13 years of age or older and are not barred from using the Service under applicable law.

Registration and Your Information

If you want to use certain features of the Service you’ll have to create an account (“Account”). It’s important that you provide us with accurate, complete and up-to-date information for your Account and you agree to update such information, as needed, to keep it accurate, complete and up-to-date. If you don’t, we might have to suspend or terminate your Account. You agree that you won’t disclose your Account password to anyone and you’ll notify us immediately of any unauthorized use of your Account. You’re responsible for all activities that occur under your Account, whether or not you know about them.

Twilio Short & Long Code Terms of Service

  1. When you provide your phone number opt-in to the service, we will send you an SMS message to confirm your signup.
  2. By providing your phone number, you agree that we may send you SMS messages in response to SMS messages you send to us, such as when you send a reference image or code to us by SMS. In addition, by registering to use the service, you agree to receive SMS messages sent using an automatic telephone dialing system to inform you of the following: opportunities to join or create albums relevant to you; new photos added to your albums; comments, or reactions added to your photos; new matching photos or links to them based on a code you sent us, your location and proximity to photos taken; or invitations from other users of the Service
  3. You can cancel the SMS service at any time. Just text “STOP” to (512) 337-4563. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
  4. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  5. If at any time you forget what keywords are supported, just text “HELP” to (512)337-4563. After you send the SMS message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
  6. We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
  7. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive periodic messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

For all questions about the services provided by this short code, you can send an email to support@waldophotos.com.


We welcome feedback, comments and suggestions for improvements to the Service (“Feedback”). You can submit Feedback by emailing us at feedback@waldophotos.com. Any Feedback you provide which is incorporated into the Service, you agree is subject to a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sublicensable and transferable license to the Company.

Content and Content Rights

For purposes of these Terms: (a) “Content” means text, graphics, photos (including reference images), data (including feedback on proposed photo matches), images, music, software, audio, video, works of authorship of any kind, personally identifiable information, and information or other materials that are posted, generated, provided or otherwise made available through the Service; and (b) “User Content” means any Content that Account holders (including you) provide to be made available through the Service. Content includes without limitation User Content.

Content Ownership, Responsibility and Removal

Waldo does not claim any ownership rights in any User Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit your User Content. Subject to the foregoing, Waldo and its licensors exclusively own all right, title and interest in and to the Service and Content, including all associated intellectual property rights. You acknowledge that the Service and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Service or Content.

Rights in User Content Granted by You

By making any User Content available through the Service you hereby grant to Waldo and the Owner of any gallery you submit your User Content to a non-exclusive, transferable, sublicensable, worldwide, royalty-free license to use, copy, modify, create derivative works based upon, distribute, publicly display, publicly perform and distribute your User Content in connection with operating, marketing, and providing the Service.  We do not claim ownership of your content, but you grant us a license to use it.  Nothing is changing about your rights in your content. We do not claim ownership of your content that you post on or through the Service and you are free to share your content with anyone else, wherever you want.

You are solely responsible for all your User Content. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights in your User Content under these Terms. You also represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through the Service, nor any use of your User Content by Waldo on or through the Service will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

You can remove your User Content by specifically deleting it. However, in certain instances, some of your User Content (such as photos, posts or comments you make) may not be completely removed and copies of your User Content may continue to exist on the Service. We are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any of your User Content.

Rights in Content Granted by Waldo

Subject to your compliance with these Terms, Waldo grants you a limited, non-exclusive, non-transferable, non-sublicensable license to download, view, copy, print, and display one copy of the Content solely in connection with your permitted use of the Service and solely for your personal, non-commercial purposes.

Fees for Services

You agree to pay Waldo any fees for each Service you purchase or use (including any overage fees), in accordance with the pricing and payment terms presented to you for that Service. Where applicable, you will be billed using the billing method you select through your [account management] page. Fees paid by you are non-refundable, except as provided in these Terms or when required by law.

Wedding Terms

All Wedding galleries purchased will include up to 100GB of storage, valid for up to 2 years. At the end of the term, the user can either sign up for a Plus, Premium or Pro subscription or opt to pay for storage individually. 

Plus & Premium Subscription Terms

Some of our Services are billed on a subscription basis (we call these “Subscriptions”). This means that you will be billed in advance on a recurring, periodic basis (each period is called a “billing cycle”). Billing cycles are typically monthly or annual, depending on what subscription plan you select when purchasing a Subscription.

Your use of Subscription Services is governed by these Subscription Terms, which are described in further detail below. The following points are particularly important:

  • Plus and Premium Subscriptions automatically renew until cancelled.
  • You may cancel your Subscription Service at any time by following these instructions in our Help Center, all subject to the terms below.
  • Cancellation will cease auto-renewal of Subscriptions, but Subscription Fees are non-refundable except where required by law.
  • The Access Period and cost of the Subscription Service you purchase are disclosed prior to purchase.Unused Photo Finder Subscription credits expire one year from the date of issuance or upon cancellation of Subscription.
  • We transfer your billing information to our payment processor(s) as disclosed in our Privacy Policy below.
  • If you purchase a Subscription through an External Service, such as Apple, you must use the tools made available by those services to manage and/or cancel your Subscription.
  • In most cases, Trial redemption requires you to provide us with a payment method that will be charged for a Subscription for the Access Period you elected at Trial redemption once the Trial Access Period expires. If you do not want a Subscription following the expiration of a Trial, follow these instructions in our Help Center to cancel your Subscription or contact Support before your Trial Access Period expires.
  • Offers may be subject to additional limitations, which are generally presented to you at the time of offer receipt.

Read these Subscription Terms carefully before using the Subscription Services. These Subscription Terms (which include the other documents referenced below) constitute a legal agreement between you (“you” or “your”) and the Waldo entity issuing such services. The Waldo Terms of Use and the Waldo Privacy Policy (collectively, the “Waldo Agreement”), which you agreed to when you registered the Waldo service, also apply to your use of the Subscription Services and are incorporated by this reference as part of these Subscription Terms. If you purchase, register for, or redeem a Subscription Product through an External Service, such as Apple, you may also be subject to additional terms and conditions supplied by that service.

By purchasing and/or using a Subscription Service, and accessing or otherwise using any portion of the Subscription Services, you agree to be bound by these Subscription Terms, which contain liability limitations and an agreement to individual arbitration, all as detailed in the Waldo Terms of Use. These provisions control how disputes are resolved.

If you are not willing to be bound by these Subscription Terms, you should not purchase or use a Subscription Product, and you may not access or otherwise use any portion of the Subscription Services.

Pro Subscription Terms

These Terms of Use apply to your access to and use of the Site, the Professional Services (as defined below) and any other apps and online services provided by Waldo (the “Services”). These Terms of Use also apply to your use of the Services to purchase photographic prints or other related merchandise and products (“Products”) through Waldo’s approved third party vendors and retailers (“Waldo Vendors”).

Your use of the Services and your purchase of Products is expressly conditioned upon your agreement to these Terms of Use. If you do not consent to these Terms of Use, you are not permitted to use Waldo or any Waldo Services. If you access the Services on behalf of a company or other entity, you warrant that you are an authorized representative of such company or entity with the right to bind such company or entity to these Terms of Use.

The Services are not targeted towards, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and 18, you may use the Services only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use.

These Terms of Use contain provisions that govern how claims that you and Waldo have against each other are resolved (see Section 15 — Dispute Resolution). These Terms of Use also contain provisions requiring you to resolve certain disputes or claims relating to your use of the Services by binding arbitration, rather than in court. If you do not consent to such terms, you are not permitted to use the Waldo Services.

Waldo reserves the right to change, modify, revise or otherwise amend any provision of these Terms of Use, and any other terms, policies or guidelines governing your use of the Services, at any time at its sole discretion by providing notice that the Terms of Use have been modified. Such notice may be provided by sending an email, or by posting a notice on the Site, or by posting the revised Terms of Use on the Site and revising the date at the top of these Terms of Use or by such other form of notice as determined by Waldo. Your continued use of the Services, or your purchase of any Products or the Services following the posting of the revised Terms of Use or other notice will constitute your acceptance of such changes or modifications. Otherwise, any changes or modifications will be effective within thirty (30) days of the posting of the revisions on the Site unless you notify Waldo within such thirty (30) days that you do not agree to the changes and stop using the Services. Therefore, you should review these Terms of Use whenever you access the Services and at least every thirty (30) days to make sure that you understand the terms and conditions that will apply to your use of the Services.

Our Privacy Policy provides information on how Waldo collects, uses and discloses information from all users of the Services and/or information obtained through your purchase of Products through the Services.


Unless otherwise stated, you are responsible for any taxes or duties associated with the sale of the Services, including any related penalties or interest (collectively, “Taxes”). You will pay Waldo for the Services without any reduction for Taxes. If Waldo is obliged to collect or pay Taxes, the Taxes will be invoiced to you, unless you provide Waldo with a valid tax exemption certificate authorized by the appropriate taxing authority or other documentation providing evidence that no tax should be charged. If you are required by law to withhold any Taxes from your payments to Waldo, you must provide Waldo with an official tax receipt or other appropriate documentation to support such payments. If you use the Services to sell photographs or other services and are obligated, or elect, to collect Taxes from customers, including sales and use tax, on the Waldo platform you are responsible for all requirements, including registration, filing, and remittance to all applicable taxing authorities.

Price Changes

Waldo may change the fees charged for the Services at any time, provided that, for Services billed on a subscription basis, the change will become effective only at the end of the then-current billing cycle of your Subscription. Waldo will provide you with reasonable prior written notice of any change in fees to give you an opportunity to cancel your Subscription before the change becomes effective.

Overage Fees

For Services with attendee limits, if the number of users which join an album exceed the limit for the Service initially purchased, Waldo will bill you, and you will owe, the amount for the appropriate package in which the total users who joined the album does not exceed the package attendee limit (“Overage fees”). The amount paid for the Service initially purchased will be credited against the cost of the appropriate package. Unless otherwise stated, any overage fees incurred by you will be billed in arrears. Overage fees which remain unpaid for 30 days after being billed are considered overdue. Failure to pay overage fees when due may result in the applicable Service being limited, suspended, or terminated (subject to applicable legal requirements), which may result in a loss of your data associated with that Service. Any outstanding overage fees not paid will have late fees added, at a rate up to the statutory maximum. 

Rights and Terms for Apps

Rights in App Granted by Waldo

Subject to your compliance with these Terms, Waldo grants you a limited non-exclusive, non-transferable, non-sublicensable license to download and install a copy of the App on a mobile device or computer that you own or control and to run such copy of the App solely for your own personal non-commercial purposes. You may not copy the App, except for making a reasonable number of copies for backup or archival purposes. Except as expressly permitted in these Terms, you may not: (a) copy, modify or create derivative works based on the App; (b) distribute, transfer, sublicense, lease, lend or rent the App to any third party; (c) reverse engineer, decompile or disassemble the App; or (d) make the functionality of the App available to multiple users through any means. Waldo reserves all rights in and to the App not expressly granted to you under these Terms.

Additional Terms for App Store Apps

If you accessed or downloaded the App from the Apple Store, then you agree to use the App only: (a) on an Apple-branded product or device that runs iOS (Apple’s proprietary operating system software); and (b) as permitted by the “Usage Rules” set forth in the Apple Store Terms of Service.

If you accessed or downloaded the App from any app store or distribution platform (like the Apple Store, Google Play or the Amazon Appstore) (each, an “App Provider”), then you acknowledge and agree that:

  • These Terms are concluded between you and Waldo, and not with App Provider, and that, as between Waldo and the App Provider, Waldo is solely responsible for the App.
  • App Provider has no obligation to furnish any maintenance and support services with respect to the App.
  • In the event of any failure of the App to conform to any applicable warranty, you may notify App Provider and App Provider will refund the purchase price for the App to you (if applicable) and, to the maximum extent permitted by applicable law, App Provider will have no other warranty obligation whatsoever with respect to the App. Any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of an App to conform to any warranty will be the sole responsibility of Waldo.
  • App Provider is not responsible for addressing any claims you have or any claims of any third party relating to the App or your possession and use of the App, including, but not limited to: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation.
  • In the event of any third-party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, Waldo will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms.
  • App Provider and its subsidiaries are third-party beneficiaries of these Terms as related to your license of the App, and that, upon your acceptance of the terms and conditions of these Terms, App Provider will have the right (and will be deemed to have accepted the right) to enforce these Terms as related to your license of the App against you as a third party beneficiary thereof.
  • You must also comply with all applicable third-party terms of service when using the App.
  • You agree to comply with all U.S. and foreign export laws and regulations to ensure that neither the App nor any technical data related thereto nor any direct product thereof is exported or re-exported directly or indirectly in violation of, or used for any purposes prohibited by, such laws and regulations. By using the App you represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

General Prohibitions and Waldo’s Enforcement Rights

You agree not to do any of the following:

  • Post, upload, publish, submit or transmit any Content that: (a) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (b) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (c) is fraudulent, false, misleading or deceptive; (d) is defamatory, obscene, pornographic, vulgar or offensive; (e) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (f) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (g) promotes illegal or harmful activities or substances.
  • Use, display, mirror or frame the Service or any individual element within the Service, Waldo’s name, any Waldo trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Waldo’s express written consent;
  • Access, tamper with, or use non-public areas of the Service, Waldo’s computer systems, or the technical delivery systems of Waldo’s providers;
  • Attempt to probe, scan or test the vulnerability of any Waldo system or network or breach any security or authentication measures;
  • Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Waldo or any of Waldo’s providers or any other third party (including another user) to protect the Service or Content;
  • Attempt to access or search the Service or Content or download Content from the Service through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by Waldo or other generally available third-party web browsers;
  • Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
  • Use any meta tags or other hidden text or metadata utilizing a Waldo trademark, logo URL or product name without Waldo’s express written consent;
  • Use the Service or Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;
  • Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Service or Content to send altered, deceptive or false source-identifying information;
  • Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Service or Content;
  • Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Service;
  • Collect or store any personally identifiable information from the Service from other users of the Service without their express permission;
  • Impersonate or misrepresent your affiliation with any person or entity; specifically, you shall not submit a reference image which is not you and if you are a parent or legal guardian of a minor and choose to add reference images or photos in the Child Profile section of the app you shall only add faces which are your minor children or minors for whom you are their parent or legal guardian;
  • Violate any applicable law or regulation; or
  • Encourage or enable any other individual to do any of the foregoing.

Although we’re not obligated to monitor access to or use of the Service or Content or to review or edit any Content, we have the right to do so for the purpose of operating the Service, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to any Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Content to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Service. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

DMCA/Copyright Policy

Waldo respects copyright law and expects its users to do the same. It is Waldo’s policy to terminate in appropriate circumstances Account holders who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders. Please see Waldo’s Copyright Policy for further information.


We may terminate your access to and use of the Service, at our sole discretion, at any time and without notice to you. You may cancel your Account at any time by sending an email to us at feedback@waldophotos.com. Upon any termination, discontinuation or cancellation of the Service or your Account, the following provisions will survive: Feedback, Rights in User Content Granted by You, General Prohibitions and Waldo’s Enforcement Rights, Termination, Warranty Disclaimers, Indemnity, Limitation of Liability, and Dispute Resolution

Warranty Disclaimers

THE SERVICE AND CONTENT ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WALDO EXPLICITLY DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. Further, Waldo does not warrant that the Service will meet your requirements or be available on an uninterrupted, secure or error-free basis. Waldo makes no warranty concerning the quality, accuracy, timeliness, truthfulness, completeness, likely results, or reliability of the Service or Content.


You will indemnify and hold harmless Waldo and its officers, directors, employee and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with (a) your access to or use of the Service or Content, (b) your User Content, or (c) your violation of these Terms.

Limitation of Liability




Links to Third Party Websites or Resources

The Service and App may contain links to third party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such websites. Waldo has not reviewed all of the sites linked to the Service and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Waldo of the site. You acknowledge sole responsibility for and assume all risk arising from, your use of any third party websites or resources.

Mobile and Other Devices

Waldo currently provides our App and Service for free, but please be aware that your carrier’s normal rates and fees, such as text messaging and data charges, will still apply. In the event you change or deactivate your mobile telephone number, you will update your Account information on Waldo within 48 hours to ensure that your messages are not sent to the person who acquires your old number.

Dispute Resolution

Governing Law

Interpretation of these Terms and any claim relating thereto shall be governed by the laws of the State of Texas without regard to its conflict of law provisions. This Dispute Resolution section shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16.

Agreement to Arbitrate

You and Waldo agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Service or Content (collectively, “Disputes”) will be settled by binding arbitration, except that each party retains the right: (a) to bring an individual action in small claims court and (b) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights (the action described in the foregoing clause (b), an “IP Protection Action”). Without limiting the preceding sentence, you will also have the right to litigate any other Dispute if you provide Waldo with written notice of your desire to do so by email at feedback@waldophotos.com within thirty (30) days following the date you first accept these Terms (such notice, an “Arbitration Opt-out Notice”). If you don’t provide Waldo with an Arbitration Opt-out Notice within the thirty (30) day period, you will be deemed to have knowingly and intentionally waived your right to litigate any Dispute except as expressly set forth in clauses (a) and (b) above. The exclusive jurisdiction and venue of any IP Protection Action or, if you timely provide Waldo with an Arbitration Opt-out Notice, will be the state and federal courts located in the Western District of Texas and each of the parties hereto waives any objection to jurisdiction and venue in such courts. Unless you timely provide Waldo with an Arbitration Opt-out Notice, you acknowledge and agree that you and Waldo are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action, representative, or private attorney general proceeding. Further, unless both you and Waldo otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class, representative, or private attorney general proceeding. In addition, the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and cannot award relief that would affect other users. If this specific limitation on class, representative, private attorney general, or non-individualized declaratory and injunctive relief is held unenforceable as to a particular claim for relief, then that particular claim (and only that claim) shall be severed from arbitration and resolved in court. Except as provided in the preceding sentence, this “Dispute Resolution” section will survive any termination of these Terms.

Arbitration Rules

The arbitration will be administered by the American Arbitration Association (“AAA) in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this “Dispute Resolution” section. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section.

Arbitration Process

A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a general Demand for Arbitration and a separate Demand for Arbitration for California residents) The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA’s roster of arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules. The arbitrator will decide all issues, except that issues regarding the arbitrability of claims, including disputes over the interpretation or enforceability of the limitation on class, representative, private attorney general, or non-individualized declaratory and injunctive relief, shall be for the court to decide.

Arbitration Location and Procedure

Unless you and Waldo otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that you and Waldo submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.

Arbitrator’s Decision

The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award of damages must be consistent with the terms of the “Limitation of Liability” section above as to the types and amounts of damages for which a party may be held liable. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law. Waldo will not seek, and hereby waives all rights it may have under applicable law to recover, attorneys’ fees and expenses if it prevails in arbitration, unless the arbitrator determines that either the substance of your claim or the relief sought in your Demand for Arbitration is frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).


Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for relief does not exceed $75,000 in value, Waldo will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).


Notwithstanding the provisions of the “Modification” section above, if Waldo changes this “Dispute Resolution” section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (including by email to feedback@waldophotos.com) within 30 days of the date such change became effective, as indicated in the “Last Updated” date above or in the date of Waldo’s email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Waldo in accordance with the provisions of this “Dispute Resolution” section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).

General Terms

These Terms constitute the entire and exclusive understanding and agreement between Waldo and you regarding the Service and Content, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Waldo and you regarding the Service and Content. If any provision of these Terms is held invalid or unenforceable (either by an arbitrator appointed pursuant to the terms of the “Arbitration” section above or by court of competent jurisdiction, but only if you timely opt out of arbitration by sending us an Arbitration Opt-out Notice in accordance with the terms set forth above), that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect. You may not assign or transfer these Terms, by operation of law or otherwise, without Waldo’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. Waldo may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

Any notices or other communications provided by Waldo under these Terms, including those regarding modifications to these Terms, will be given: (a) via email; or (b) by posting to the Service. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

Waldo’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Waldo. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.


Professional Services Terms

Waldo’s professional services (“Professional Services”) provide an online platform that enables our users to upload and share photographs (“Photos”) using the Services. Photos may collectively be referred to herein as “Media”. By subscribing to or using any Professional Services, you agree to be bound by and accept the Professional Services Terms set forth in Section B below.

Terms of Sale

Our Terms of Sale set forth contain additional terms, conditions and policies applicable to your purchase of Products through the Services. By ordering Products through the Services, you agree to be bound by and accept the Terms of Sale.

License Agreements

Waldo enables certain users who own or otherwise have the right to license Media (the “Content Owner”) to use Waldo to facilitate the license of their Media to other Waldo users. Please refer to the terms of your Professional Plan to determine whether you are a Content Owner with the right to license your Media through Waldo. All such licenses are made directly between the user and the Content Owner and are merely facilitated by Waldo. The scope of the license rights granted by the Content Owner to the Waldo user under any license will vary depending on the type of license that the Content Owner designates to such Media.

By uploading Media to the Waldo Services and indicating that the Media may be licensed by other Waldo users, Content Owners agree to be bound by and accept the terms and conditions set forth in Section D below. By licensing any Media from a Content Owner through the Services, you agree to the terms of the applicable end user license agreement that has been chosen by the Content Owner (either the Commercial Use License or Personal Use License).

Please note that if you download Media from the Services, you are not automatically granted any license rights by the Content Owner to such Media. Any Media license will be expressly communicated by the Content Owner at the time such Media is downloaded or purchased (e.g., on the Waldo shopping cart page). If you have any questions regarding Media licenses, please contact us at help@waldophotos.com.


You agree that you will not (i) modify or alter the Waldo Materials; (ii) create derivative works of the Waldo Materials; (iii) decompile, disassemble, decode or reverse engineer the Waldo Materials, translate the Waldo Materials or otherwise attempt to learn the source code, structure, algorithms or internal ideas underlying the Waldo Materials or reduce the Waldo Materials by any other means to a human-perceivable form; or (iv) bypass, delete or disable any copy protection mechanisms or any security mechanisms in the Waldo Materials.

Except as otherwise expressly permitted herein, you may not use the Services or the Waldo Materials to engage in any of the following prohibited activities:

  • the collection, copying or distribution of any portion of the Waldo Materials;
  • any resale, commercial use, commercial exploitation, distribution, public performance or public display of the Services or the Waldo Materials;
  • modifying or otherwise making any derivative uses of the Services or the Waldo Materials;
  • scraping or otherwise using any data mining, robots or similar data gathering or extraction methods on or in connection with the Services;
  • with the exception of Media made available by users for download, the downloading of any portion of the Waldo Materials or any information contained therein; or
  • any use of the Services or the Waldo Materials other than for their intended purposes.

Any use of the Services or of any Waldo Materials other than as specifically authorized herein, without the express prior written permission of Waldo, the applicable Waldo user or the Content Owner, is strictly prohibited. Any such unauthorized use will result in the immediate termination of your rights under these Terms of Use and will constitute a breach of the license granted herein.


You may create a text hyperlink to the Site, provided such link does not portray Waldo or any of its Products or Services in a false, misleading, derogatory or otherwise defamatory manner. This limited right may be revoked by Waldo at any time. You may not frame the Site or utilize framing techniques to enclose the Site, Waldo Materials, Waldo Marks or other proprietary information without Waldo’s express prior written consent.

As a part of the Services, we may provide you with access to and use of certain personalized pages and corresponding web addresses (“URLs”) that you may customize. Waldo does not guarantee the availability of any particular web page or URL and reserves the right, at any time and at our sole discretion, to reclaim, suspend, terminate and/or transfer any such web page or URL.

User Content

The Services may enable you to upload, post and transmit Photos or Videos to the Site or other portions of the Services (including to your galleries) and also provide you with access to discussion forums, blogs and other interactive areas in which you or other users may post or transmit Photos, text, messages, information or other content or materials (collectively, including Media, the “User Content”).

Acceptable Use; Disclaimer

You are solely responsible for the User Content that you post or transmit using the Services and you agree not to post, transmit or otherwise publish through the Services any of the following:

  • User Content that is unlawful, defamatory, obscene, pornographic, indecent, lewd, sexually suggestive, hateful, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable or harmful, including without limitation: Photos or other User Content containing nudity that would be unacceptable in a public museum where minors visit;
  • User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, endanger national security, or that would otherwise create liability or violate any local, state, national or international law;
  • User Content that may infringe or violate any patent, trademark, trade secret, copyright or other intellectual or other proprietary right of any party;
  • User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
  • unsolicited promotions, political campaigning, advertising or solicitations;
  • private information of any third party, including, without limitation: addresses, phone numbers, email addresses, social security numbers and credit card numbers;
  • viruses, corrupted data or other harmful, disruptive or destructive files; and
  • User Content that, in the sole judgment of Waldo, is objectionable, harmful or which restricts or inhibits any other person from using or enjoying the Services, or which may expose Waldo or its users to any harm or liability of any nature.

Although we prohibit certain activities in these Terms of Use, Waldo does not make any representation or warranty that the User Content you may encounter through your use of the Services complies with these acceptable use provisions or the Terms of Use. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. These Terms of Use do not create any private right of action on the part of any third party or any reasonable expectation that the Services will not contain any content that is prohibited by these acceptable use provisions.

Waldo reserves the right (but is not obligated) to (i) review or screen any User Content submitted to the Site or otherwise submitted through the Services; (ii) edit any User Content posted on the Services; and/or (iii) remove any User Content from the Services for any reason, at any time, without prior notice, at our sole discretion. Waldo will have no liability or responsibility to users of the Waldo Services or any other person or entity for performance or nonperformance of such activities. Waldo’s enforcement of the acceptable use provisions set forth in these Terms of Use with respect to User Content in some instances does not constitute a waiver of our right to enforce such provisions in 

Account Security

You are solely responsible for maintaining the confidentiality of the passwords associated with your account and for restricting access to your passwords and physical access to your computer while logged into the Services. You accept responsibility for all activities that occur under your user account.

User Content that you post, upload or otherwise make available via the Services may be accessed, used and downloaded by other Waldo users. You understand and acknowledge that any User Content contained in public areas of the Services, including any user galleries or other portions of the Services, is accessible to the public and could be accessed, downloaded, indexed, archived, linked to and republished by others including, without limitation, appearing on other websites and in search engine results. Waldo provides security options and settings for your content available in the settings section of your applicable user account (the “Account Settings”), including the ability for you to designate certain portions of your account as unlisted, private, hidden or password-protected.

We use commercially reasonable security measures to protect your account and User Content consistent with your Account Settings. We cannot, however, guarantee absolute security of your account, your User Content or the Registration Data we collect, and we cannot promise that our security measures will prevent third party “hackers” from illegally accessing the Services or their contents. Waldo is not responsible or liable for any third party access to or use of the User Content you post or your Registration Data. You are encouraged to read, understand and use the security settings and mechanisms in your Account Settings to manage how your User Content is accessed and used by the public and other users of the Services. You agree to immediately notify Waldo of any unauthorized use of your account or passwords or any other breach of security, and you accept all risks of unauthorized access to the Registration Data, User Content and any other information you provide to Waldo.

Third Party Services

Waldo may make third party content and services available on or through the Services (“Third Party Services”) solely as a convenience to its users (for example, links to third party websites, software and other services). When you leave the Waldo Services, you should be aware that these Terms of Use and all other Waldo policies no longer govern your use of such websites and services or any content contained thereon.

Waldo does not imply affiliation, approval, or control of any Third Party Services by making such Third Party Services available via the Waldo Services. Waldo makes no claim or representation regarding, and accepts no responsibility for, the quality, accuracy, nature, ownership or reliability of Third Party Services. YOUR USE OF ANY SUCH THIRD PARTY SERVICES IS SOLELY AT YOUR OWN RISK AND SUBJECT TO THE APPLICABLE TERMS AND CONDITIONS AND PRIVACY POLICIES APPLICABLE TO SUCH THIRD PARTY SERVICES.

Advertisements and Promotions

The Services may contain third party advertisements and promotions generated or posted by Waldo users, Waldo Vendors or other third party service providers.

Your business dealings or interactions with any third parties, including the Waldo users or Waldo Vendors, and any terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. Waldo does not endorse, approve, or control any such products, services, advertising or promotions posted to the Services by its users or the Waldo Vendors. Waldo is not responsible or liable for any loss or damage of any kind incurred as the result of your direct dealings with Waldo users or a Waldo Vendor or otherwise resulting from the presence of advertisements for third party products and services included on the Services.





These Terms of Use are binding upon and inure to the benefit of the parties hereto and their permitted successors and assigns. Notwithstanding the foregoing, you may not assign your rights under these Terms of Use without Waldo’s prior written consent. Waldo will be permitted to assign its rights under these Terms of Use at its sole discretion.

International Users

Waldo is located in the State of Texas in the United States of America. If you access the Services from a country other than the United States, you agree that your transactions with Waldo occur in the United States. You are responsible for compliance with all applicable laws, rules and regulations applicable to your use of the Services.


If any provision of these Terms of Use is held invalid or unenforceable by any court of competent jurisdiction, the other provisions of these Terms of Use will remain in full force and effect, and, if legally permitted, such offending provision will be replaced with an enforceable provision that as nearly as possible effects the parties’ intent.


The terms and conditions of these Terms of Use which by their nature are intended to survive termination or expiration of Services (including, but not limited to, Indemnification, Warranty Disclaimer, Dispute Resolution and the Limitation of Liability) will survive any expiration or termination of these Terms of Use.

Questions or Comments

Waldo is committed to keeping our users happy and satisfied with their use of the Services. If you have any questions, concerns, complaints or comments in any way related to your use of the Services, please contact us at help@waldophotos.com.


You may use the Professional Services only in accordance with these Professional Services Terms (and the Terms of Use of which they are a part). In the event of any conflict between these Professional Services Terms and the other provisions of the Terms of Use, these Professional Services Terms will control.

Transactional Plan

The Transactional Plan is available to users (i) who register for a free trial (when available) and (ii) who pay Platform Fees comprising 20% of the Gross Profits (defined as gross revenue less merchant services, shipping and handling, taxes, and 3rd party print costs)  collected from customers. This percentage of Gross Profits collected from customers can be changed at the sole discretion of Waldo. The Gross Profits can either be collected fully by Waldo and distributed to users (less of Platform Fees) within thirty (30) days of a transaction, or Waldo can collect the Platform Fees as each transaction occurs.


The Subscription Services may become available to users (i) who register for a free trial (when available) or for a subscription to the Subscription Services (“Subscription”) and (ii) who pay in full the Subscription fees (“Subscription Fees”) applicable to the level of Subscription selected by such user (the “Subscription Plan”).

Payment Information

If you wish to purchase a Subscription or other products or services on the Platform, we will ask you to provide certain information in order to facilitate such transactions, including your credit card number, billing address and any related payment information as required by Waldo (collectively, “Payment Information”). Waldo may use a third party payment processor (e.g., Stripe or PayPal) to facilitate your payment of any Professional Fees (as defined below). Any Payment Information that you provide will be governed by the terms of our Privacy Policy. By submitting Payment Information via the Services, you warrant that you have the legal right to use any such credit card or other payment mechanism that you provide to facilitate the transaction.

Free Trials

When you first register for the Plus, Premium, or Professional Services, Waldo may offer you the ability to use the Services without paying a Subscription Fee (“Professional Fee”) for a limited trial period (a “Free Trial”). The duration of a Free Trial will be the number of days specified by Waldo at the time of your registration for such Free Trial. You may not need to provide Waldo with a credit card or other Payment Information in order to register for a Free Trial. At the conclusion of your Free Trial, your Subcription may automatically terminate unless you elect to continue to use the Services by selecting a Subscription Plan and providing Waldo (or our applicable third party payment processor) with valid Payment Information or, in some cases, if you have provided Payment Information at the time of starting your Free Trial, your Subscription may automatically renew. Upon Waldo’s receipt of your Payment Information, and the expiration of your Free Trial, when applicable, you will be charged for the Subscription applicable to your selected Subscription Plan. Waldo may offer you the ability to register for one or more of the Subscriptions without the opportunity to participate in a Free Trial.

Term and Automatic Renewal

Your Subscription is valid commencing on the date in which Waldo provides you with access to the Services pursuant to its receipt of your valid Payment Information (the “Commencement Date”) and will last for the duration of the Subscription term that you select at the time of your registration for the Subscription Services (the “Subscription Term”).


You may upgrade your Subscription Plan at any time during the Subscription Term by notifying Waldo using your Account Settings. If you upgrade your Subscription Plan, the credit card or other designated payment method in your Account Settings will be billed for the difference in price, pro-rated for the remainder of your Subscription Term.

You acknowledge that the amount of the recurring charge at the time of Subscription renewal may differ from the Subscription Fees you originally paid for the Subscription Services if: (i) the Subscription Fee for your Subscription Plan changes during your applicable Subscription Term, or (ii) if you change your Subscription Plan or Subscription Term during the previous Subscription Term. Waldo will notify you of any changes to the Subscription Fee prior to the date on which your Subscription Term will renew. You hereby agree to any such revised Subscription Fees and your sole remedy if you disagree with such changes is to terminate your account and stop using the Subscription Services.

Interruptions or Discontinuation of Subscription Services; Changes to Subscription Services and Terms of Use

Waldo reserves the right at any time, at its sole discretion and without notice, to suspend, modify, discontinue or permanently cancel the Subscription Services or any portions thereof, including the Subscription Plans and any policies, features and terms applicable thereto. If the Subscription Services, or any part thereof, to which you subscribe are permanently discontinued or canceled by Waldo, your Subscription will terminate, and we will have no further liability to you. You acknowledge that the Subscription Services may be interrupted from time to time, with or without notice, for maintenance, upgrades, system updates or in the event of equipment failure or for any other foreseeable or non-foreseeable cause.


Termination of Services

You may request the termination of your Subscription or account at any time by canceling your account in the Account Settings, or by sending an email to help@waldophotos.com providing clear written notice of such request. When Waldo receives your termination request, Waldo will proceed with the termination and notify you of such termination via email. Waldo may request additional information from you prior to terminating your Subscription. Your Subscription or account is not terminated until you receive confirmation of such termination from Waldo. If you terminate your Subscription or account, such termination will be effective immediately upon your receipt of such confirmation from Waldo, regardless of whether there is any period of time remaining in your Subscription Term. By way of example and not in limitation of the foregoing, if you request the termination of your Subscription and you have two months remaining in your Subscription Term, such termination is effective immediately and you will not have access to the Subscription Services for the remaining two months of such Subscription.

Waldo may terminate a Subscription or account, or any user’s access to and use of the Professional Services, at any time for any reason at its sole discretion, which such termination will be effective immediately. If you violate the Terms of Use, Waldo at its sole discretion may (i) require you to remedy any violation thereof and/or (ii) take any other actions that Waldo deems appropriate to enforce its rights and pursue available remedies.

All Professional Fees are nonrefundable. Upon termination, cancellation or discontinuation of your Subscription or account for any reason, you will not be entitled to receive a refund for any Professional Fees or other amounts previously charged to you, or for any unused portion of any Professional Fees if such termination, cancellation or discontinuation occurs prior to the expiration of the applicable Subscription Term.

You may change your email, credit card information or other Payment Information for your account by using the Account Settings available in your user profile. It is solely your responsibility to keep your account information and Payment Information accurate and up-to-date. If the Payment Information for your account is invalid and cannot be billed for the Professional Fees at the time such Professional Fees are payable and due, then Waldo may terminate your account for nonpayment. If Waldo does not have a current, working email address for your user account, then you may not receive important notices from us regarding your account, including notices regarding termination. Waldo cannot guarantee that you will receive notice of the termination of your account.

Backup Policy


Waldo uses third party vendors to host and store any Media that you upload to Waldo through your use of the Professional Services. We may require our vendors to maintain certain standards with respect to your User Content, but Waldo does not guarantee that your User Content will be secure and/or available at all times during the Subscription Term. Waldo does not guarantee that your User Content will be available on the Services after the termination of your Subscription, irrespective of the reason for such termination. It is your sole responsibility to create and maintain backup copies of any such User Content on a regular basis.

Please note that when User Content or other files are deleted (or your account is cancelled), those files will be deleted as soon as reasonable pursuant to Waldo’s data destruction policies and cannot be recovered by Waldo or any third party vendor following deletion (including Amazon S3 if you have subscribed to a WaldoVault account).

Use of User Information

In the event that you obtain access to any Waldo user information, whether directly from Waldo or otherwise, including user names and emails (e.g., through the purchase of your Products by a Waldo user) (collectively the “User Information”), you agree that you may not use any such User Information in any manner except as may be specifically authorized by Waldo to carry out the purpose for which such User Information was provided. Without limiting the foregoing, you may not share such User Information with any third parties. Further, you agree not to use such User Information in any manner that would be in violation of Waldo’s Privacy Policy. In no event will Waldo be obligated to provide you with any such User Information. You agree that this provision will apply both during and after the term of your Subscription.

Independent Contractors

Use of the Waldo Professional Services does not create a partnership, agency, joint venture or any employee-employer relationship between you and Waldo. At all times the relationship between you and Waldo will be that of independent contractors. You are responsible for all state, local, federal or other taxes that you are obligated to pay in connection with your use of the Subscription Services.


These Terms of Sale form a part of the Terms of Use applicable to your purchase of any Photos or other Products through the Waldo Services. Other than as specifically provided in any separate written agreement between you and Waldo, these Terms of Sale may not be altered, supplemented, or amended by the use of any document, such as purchase orders, and all sales are expressly conditioned upon your agreement to these Terms of Sale. In the event of any conflict between these Terms of Sale and the other provisions of the Terms of Use, these Terms of Sale will control.

Waldo facilitates your purchase of Photos or Products through the Waldo Services through its relationships with the Waldo Vendors. If you purchase Photos or other Products through the Waldo Services, you acknowledge that the printing of any Photos or creation of other physical medium Products is performed by such Waldo Vendors and Waldo’s role is to assist, facilitate and support such order process pursuant to these Terms of Sale.

Pricing; Payment Terms

In order to purchase Products through the Waldo Services, you are required to provide valid Payment Information as required by Waldo. Waldo may terminate your order for Products and take such other action as appropriate if we are unable to process your Payment Information and you do not provide an alternative form of payment upon Waldo’s request. You agree to reimburse Waldo for any and all costs incurred in collecting amounts owed by you to Waldo or a Waldo Vendor, including, without limitation, attorneys’ fees and costs of collection agencies.

You are responsible for any taxes that you are obligated to pay or that Waldo may collect from you in connection with your purchase of Products. If you do not pay the sales or other taxes or fees on a transaction, you will be responsible for the taxes or fees in the event they are later determined to be payable on the sale, and Waldo reserves the right to collect the taxes or other related fees from you at any time. In certain jurisdictions, Waldo may be required to collect and remit sales tax in connection with your purchase of Products. Any such taxes will be added to the purchase price and reflected on your invoice or receipt.

Product Downloads; Shipping Terms and Policies

If you purchase a Photo download, such download will be made available to you through the Services upon Waldo’s receipt of your valid Payment Information.

If you purchase Photo prints or other physical medium Products (i.e., photo books or other photo merchandise), Waldo will use its commercially reasonable efforts (and our Waldo Vendors will use commercially reasonable efforts) to ship all orders for such Products within the estimated delivery time applicable to various methods of shipping available at the time you place your order. Waldo is not responsible for any delays in shipping. Waldo or the Waldo Vendors reserve the right to substitute another carrier of equal or lesser cost to deliver your order at our discretion. All shipping charges are your responsibility. Please see our Shipping Charges for additional detail. Shipping charges will be included in your shopping cart and can be viewed on a summary screen prior to finalizing your order. The shipping charge shown during the Product checkout process is subject to verification and to correction or change without notice, provided that if the actual shipping charge is more than the amount shown in your shopping cart, we will contact you with the correct shipping costs before processing your order, and you will have an opportunity to cancel your order. All orders are shipped FOB shipping point. Title to the physical medium of the Products passes from Waldo to you upon shipment. If an item in your order is temporarily out of stock, we may hold your order until it is complete prior to shipment.

Return Policy

Waldo unconditionally guarantees your satisfaction with any Products that you purchase through the Services. If you are unsatisfied with any Photos or other Products you have purchased from Waldo, we will gladly accept the return of any Product you have ordered for any reason within thirty (30) days of your receipt of the Product. Upon completion of the return procedure and receipt of the returned Product, we will resend you the Product or issue you a full refund of the purchase price paid for such Product, whichever you prefer. We do not provide refunds for your original shipping cost unless your order is physically defective in some manner. If you are unsatisfied with a Product that is not in a physical medium form (i.e., a Photo download), then upon your request, we may issue you a full refund of the purchase price paid for such Product at our discretion depending on the circumstances. To request a refund or replacement for any Product, please contact Waldo at help@waldophotos.com. Please do not contact your credit card company to dispute a charge before contacting Waldo.

Product Availability and Pricing

Waldo or the Waldo Vendors may revise or discontinue Product options at any time without prior notice, and Products may become unavailable even after an order is placed. All prices are subject to change without notice.

Product Descriptions; Pricing; Errors

Waldo strives to maintain accurate information in the Services and to eliminate any errors. However, we do not warrant that Product descriptions, Photos, pricing or other Waldo Materials are accurate, complete, reliable, current, or error-free. In addition, all weights and size dimensions are approximate. While we make reasonable efforts to accurately display all details of our Product offerings, including the applicable color, please note that the actual color you will see for a Photo depends on the settings of your computer screen and we cannot guarantee that your computer will accurately display all Photo colors. Waldo or a Waldo Vendor reserves the right to format, manipulate or otherwise modify Photos as may be required to satisfy a particular order. If a Product offered by Waldo is not as described or pictured, your sole remedy is to return the Product in unused condition for a refund within thirty (30) days of receipt. In the event of an error, whether contained in the Services, in an order confirmation, in processing an order or otherwise, we reserve the right to correct such error and charge the correct price or cancel the order, and your sole remedy in the event of such error is to cancel your order. 

Disclaimer of Warranties




These License Agreement terms apply to Content Owners who have registered for a Professional Plan granting such Content Owner the ability to license Media through the use of the Services. Certain Waldo Pro users may be entitled to license digital versions of such user’s Photos to other Waldo users for an applicable license fee under the terms of such user’s Professional Plan.

Rights Granted by Content Owner

By uploading or posting Photos to be licensed to Waldo users, Content Owner hereby grants to Waldo the right to facilitate the licensing by Content Owner of Photos posted on Waldo to a licensee according to the licensing designation (a Commercial Use License or Personal Use License) identified by the Content Owner upon submission of the Photos.

Content Owner Responsibilities

Content Owner is responsible for all Photos posted to Waldo through the Services, including without limitation the designation of Photo license types (either personal or commercial) and the setting of license fees (if applicable) through the tools available in Content Owner’s Account Settings.

Media Submission and Licensing

As set forth in the Terms of Use, Photos submitted to Waldo through the Services may be rejected or removed from the Services at any time for any reason or for no reason at Waldo’s sole discretion.

Photos designated for commercial license should be free from any distinguishable third party names, trademarks, logos, copyright designs, works of art, architecture, or any other depictions requiring additional rights. Content Owner understands and agrees that all Photos are licensed directly by the Content Owner subject to the license and the license type and the license fees (if applicable) for Photos or as chosen by Content Owner. Waldo merely facilitates and enables such license and does not maintain any responsibility or liability for the Photos.

So long as Content Owner has agreed to make the Photos available through the Services there will not be any restraint on the licensing of such Photos through the Services to any Waldo users to the fullest extent possible, according to the type of license provided by the Content Owner.

Representations and Warranties of Content Owner

Content Owner represents and warrants to Waldo that:

  • Content Owner owns (or has legal right to represent and license) all intellectual property rights, title and interest in and to all Photos, including applicable copyrights, submitted through the Services and has the right to grant all licenses granted herein without violating the rights of any third party;
  • If the Content Owner who is agreeing to these Terms of Use is an agent of the copyright owner(s), then the Content Owner has been granted full authority of the copyright owner(s) to enter into this agreement;
  • All information concerning all Photos provided by Content Owner to Waldo through the use of the Services is, to the best of Content Owner’s knowledge, true and accurate; and
  • All Photos submitted or posted by Content Owner have all necessary releases, consents and permissions required to grant the licenses granted under the applicable license, including, without limitation, valid Model Releases and Property Releases for Photos depicting recognizable people (living or dead) and private properties, permissions regarding posting Photos containing individuals under the age of 18, and all written permission regarding all distinguishable trademarks.


Capitalized terms used but not defined in these Terms of Use above will have the following meanings:

“Commercial Use License” means a licensing type in which the licensee is entitled to use the Photos subject to the commercial use license.

“Model Release” means a written release signed by or on behalf of any living person or the estate of a deceased person who is depicted in whole or in part in any Photos.

“Personal Use License” means a licensing type in which the licensee is entitled to use the Photos subject to the personal use license.

“Property Release” means a written release from the owner and/or occupier of any property that is depicted in whole or in part in any Photos.


In accordance with the Digital Millennium Copyright Act of 1998 (“DMCA”), the text of which may be found on the U.S. Copyright Office website at http://www.copyright.gov/legislation/pl105-304.pdf, and other applicable laws, Waldo has adopted a policy of terminating, in appropriate circumstances and at Waldo’s sole discretion, the accounts of users who are deemed to be repeat infringers. Waldo may also, at its sole discretion, limit access to Waldo’s website and services and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. Waldo will respond to claims of copyright infringement committed using Waldo that are reported to Waldo’s Designated Copyright Agent, identified in the sample notice below.

If you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and attorney’s’ fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.

If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Waldo Services by completing the following DMCA Notice of Alleged Infringement and delivering it to Waldo’s Designated Copyright Agent.

Upon receipt of the Notice as described below, Waldo will take whatever action, at its sole discretion, it deems appropriate, including removal of the challenged material from the Waldo Services.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Privacy Policy in order for you to understand how we collect, use, and disclose information that we receive through our Service. The Waldo Photos, Inc. (“Waldo,” “us,” “we,” or “our”) website available at waldo.photos, the Waldo mobile device application (the “App”) and the Waldo photo finding service (together, the “Service”) are owned and operated by Waldo. This Privacy Policy does not apply to any third party websites, services or applications, even if they are accessible through our Service. Also, please note that, unless we define a term in this Privacy Policy, all capitalized terms used in this Privacy Policy have the same meanings as in our Terms of Service. So, please make sure that you have read and understand our Terms of Service.

User Consent

By accessing or otherwise using the Service, you agree to the terms and conditions of this Privacy Policy and the associated Terms of Service (set forth on waldo.photos/terms#privacy) you expressly consent to the processing of your Personal Information (as defined below) and Anonymous Information (as defined below) according to this Privacy Policy.

Your Personal Information may be processed by us in the country where it was collected and transferred to, and maintained on, computers located outside of your state, province, country (including the United States), or other governmental jurisdiction where privacy laws regarding processing of Personal Information may be less stringent than the laws in your country. If you’re located outside the United States and choose to provide your Personal Information to us, we may transfer your Personal Information to the United States and process it there.

Regarding Children

Children under the age of 13 are not permitted to use the Service and we do not intentionally collect or maintain Personal Information from those who are under 13 years old. Protecting the privacy of children is very important to us. Thus, if we obtain actual knowledge that a user is under 13, we will take steps to remove that user’s Personal Information from our databases. We recommend that children between the ages of 13 and 18 obtain their parent’s permission before submitting information over the internet. By using the Service, you are representing that you are at least 18 years old, or that you are at least 13 years old and have your parents’ permission to use the Service.

Collection and Use of Information

Our Service is designed to help you more easily identify photos of yourself, to share those photos with other users, and to connect and share photos with friends and other users. You are in control of what information you share with the Service and nothing you provide is automatically shared with others unless you tell Waldo via your settings to send photos to other users without your review. We provide you with settings to allow you to control your level of approval for your photos, and if you no longer want to be identified in a certain photo you can simply untag it.

Our primary goals in collecting information are to provide and improve our Service, to administer your use of the Service (including your Account, if you are an Account holder), and to enable you to enjoy and easily navigate our Service.

Personal Information

In general, we collect information that can be used to identify you, such as your name, email address, and phone number (“Personal Information”) that you submit to us voluntarily through the Service, including Personal information that you submit in the process of creating or editing your Account and user profile on the Service. For example, our registration and login process requires you to provide us with your name, mobile phone number, valid email address and password of your choice.

When you personalize your profile and use the features of the Service, we will collect any Personal Information you voluntarily provide, and we may also request optional non-personal information to support your use of the Service, such as your year of birth, gender and other demographic information. We refer to such information as “Anonymous Information” because it cannot be used by itself to identify you and therefore is not Personal Information. We collect information in the form of the User Content that you submit during your use of the Service, such as photos, comments, ratings and other information you choose to submit.

We also collect the information you provide when you use the Service. This can include information in or about the User Content you provide, such as the location of a photo or the date a file was created. If you connect to us from a social network, we also will be able to access and collect Personal Information about you and your friends that your privacy settings on the social network permit us to access. For instance, we may collect your user ID or profile information that you have permitted to be displayed through the Service in order to display you as a friend or in association with your profile and collections.

When you order our for fee products or services, you will need to submit Personal Information such as your credit card number, postal address, or other payment information so that our service providers can process your payment for those products and services. If you choose to sign up to receive information about products or services that may be of interest to you, we will collect your email address and all related information. Additionally, we collect any information that you voluntarily enter, including Personal Information, into any postings, comments, or forums within the Waldo community.

Use of Facial Recognition Technology

When you add a reference image photo to the Service, we will use facial recognition technology to allow us to identify other photos on the Service in which you appear. For example, our facial recognition technology will compare your reference image with albums of photos to locate photos of you. In addition, your responses to potential photo matches may improve the accuracy of the facial recognition and matching technology.

We do not sell, trade, or rent any Personal Information derived from our use of facial recognition technology, however we may share this information with third-party service providers who work on our behalf to administer and provide certain components or features of the Service, such as to create biometric identifiers.

By using the Service and adding a reference image, you consent to the use of facial recognition technology to identify photos on the Service in which you appear. You represent that the reference image photo added by you to the Service is you and that you are not impersonating or misrepresenting yourself as any other person or entity. You may only use the Service on behalf of another individual if you are the parent or legal guardian of a minor child and you shall only add reference images or photos of minor children for whom you are their parent or legal guardian.

We will retain and store Personal Information derived from the facial recognition technology for as long as you have an active Account on the Service. Personal Information derived from facial recognition technology will be deleted or destroyed through a secure manner. If you are a parent or guardian and believe that we might have inadvertently collected any personal information from your child under the age of 13 through the Service, please contact us at support@waldophotos.com to request that information be deleted or destroyed.

As detailed below, we use a variety of reasonable, industry-standard security technologies and administrative, physical, and electronic procedures to help protect your Personal Information, including information derived from our use of facial recognition technology, from unauthorized access, use, or disclosure.

Device Information

We collect information from and about the computers, phones, or other devices where you install or access the Service, depending on the permissions you have granted. We may associate the information we collect from your different devices to provide a better or more consistent experience. Information we may collect includes device identifiers, user settings, and the operating system of your device, as well as information about your use of our Service.

Location Information

When you use our App, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or coarse location if you enable location services on your device. We may use location information to improve and personalize our Service for you, such as to identify photos of you near a particular location. If you do not want us to collect location information, you may disable that feature on your mobile device. However, if you disable the location services feature on your mobile device after using the App, we cannot remove any historic location data unless you delete your Account.

Personal Information from Other Sources

We may receive Personal Information about you from other sources with which you have registered, companies with whom we have partnered with or other third parties. We may associate this information with the other Personal Information we have collected about you.

E-mail and Email Addresses

If you send an e-mail to us, or fill out our “Feedback” form through the Service, we will collect your e-mail address and the full content of your e-mail, including attached files, and other information you provide. We may use and display your full name and email address when you send an email notification to a friend through the Service or the social network from which you have connected to the Service (such as in an invitation, or when sharing your content). Additionally, we use your email address to contact you on behalf of your friends (such as when someone sends you a personal message) or notifications from a social network or other website with whom you have registered to receive such notifications. We may use this e-mail address to contact you, for things such as notifications of limited edition shop sales and other related information. You may indicate your preference to stop receiving further promotional communications as further detailed below.

Information Collected Automatically

As you use the Service, certain information about how a person uses our Service may also be passively collected and stored on our or our service providers’ server logs, including your Internet protocol address, browser type, and operating system. We also use navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit and the solutions and information for which you searched and viewed, or on which of the advertisements displayed on the Service you clicked. This type of information is collected to administer the Service, to make the Service more useful to you, to tailor your experience with the Service to meet your special interests and needs, and to analyze (and have third parties analyze) the information to improve, customize and enhance our Service.

An “Internet protocol address” or “IP Address” is a number that is automatically assigned to your computer when you use the Internet. In some cases your IP Address stays the same from browser session to browser session; but if you use a consumer internet access provider, your IP Address probably varies from session to session. For example, we, or our service providers, may track your IP Address when you access the Service to assist with ad targeting.

“Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to tell us how and when you interact with our Services, to monitor aggregate usage and web traffic routing on our Service, to improve our Service, and to provide you with a more personal and interactive experience with the Service. Persistent Cookies can be removed by following your Internet browser help file directions. In order to use our Service, your web browser must accept Cookies. If you choose to disable Cookies, some aspects or features of the Service may not work properly, and you will not be able to receive our Service.

We may also enable advertisers and ad servers to promote third-party products and/or services by placing advertisements on the Service. These advertisers and ad servers may use Cookies and/or “Web Beacons” (which are usually small, transparent graphic images). Web Beacons are used in order to deliver or communicate Cookies, to track and measure the performance of our Service, to monitor how many visitors view our Service, and to monitor information related to the effectiveness of served advertisements. Clicking on such advertisements will direct you to the website of a third-party and the advertiser. This Privacy Policy covers only our use of Cookies and Web Beacons and does not cover the use of Cookies, Web Beacons, and other privacy practices of any advertisers or ad servers.

Use and Disclosure of Information

Except as otherwise stated in this Privacy Policy, we do not generally sell, trade, rent, or share your Personal Information with third parties, unless you ask or authorize us to do so.

In general, Personal Information you submit to us is used by us to provide you access to the Service, to improve the Service, to better tailor the features, performance, and support of the Service and to offer you additional information, opportunities, promotions and functionality from us, our partners or our advertisers at your request. Additionally, we do share your content preferences and other information with the social network from which you have connected to the Service, along with those companies and persons you have asked us to share your information with.

We may provide your Personal Information to third-party service providers who work on behalf of or with us to administer and provide some of the services and features of the Service and to help us communicate with you. Examples of such services include sending email, analyzing data, providing marketing assistance, processing payments (including credit card payments), quality control (such as manually or mechanically comparing reference images with photo matches to determine the accuracy of matches), creating biometric identifiers and providing customer service. We require our third-party service providers to promise not to use such information except as necessary to provide the relevant services to us and not to disclose or use your Personal Information for any other purpose. We may also share aggregated information and Anonymous Information with third parties for research and analysis, demographic profiling and other similar purposes.

We may share some or all of your Personal Information with our third-party partners, those with whom we have a co-branding or promotional relationship, or other third-parties about whom you are otherwise notified and do not request to opt out of such sharing. This Privacy Policy does not cover the use of your Person Information by such third-parties. We do not maintain responsibility for the manner in which third parties, including, without limitation, social networks, other partners and advertisers, use or further disclose Personal Information collected from you in accordance with this Privacy Policy, after we have disclosed such information to those third parties. If you do not want us to use or disclose Personal Information collected about you in the manners identified in this Privacy Policy, you may not use the Service.

Although we currently do not have a parent company, any subsidiaries, joint ventures, or other companies under a common control, we may in the future, and we may share some or all of your Personal Information with these companies, in which case we will require them to honor this Privacy Policy.

Information that we collect from our users, including Personal Information, is considered a business asset. In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge that such transfers may occur and are permitted by this Privacy Policy.

We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose your Personal Information to government or law enforcement officials or private parties if we believe in good faith that such disclosure is necessary or appropriate to (a) comply with relevant laws and to stop any activity that we consider illegal, unethical, or legally actionable activity; (b) to respond to claims, subpoenas or warrants served on us; or (c) to protect and defend our rights, property, and safety and the rights, property, and safety or you or third parties. You hereby consent to us sharing your Personal Information under the circumstances described herein.

The Ability of others to View your Information

Helping you to protect your information is a vital part of our mission. It is up to you to make sure you are comfortable with the information you choose to provide us and the information you choose to publish. You understand that when you use the Service, certain information you post or provide through the Service, such as your name, profile, comments, posts and ratings, may be shared with other users and posted on publicly available portions of the Service, including without limitation, chat rooms, bulletin and message boards, along with other public forums. Please keep in mind that if you choose to disclose Personal Information when posting comments or other information or content through the Service, this information may become publicly available and may be collected and used by others, including people outside the Waldo community. We will not have any obligations with respect to any information that you post to parts of the Service available to others, and recommend that you use caution when giving out Personal Information to others in public forums online or otherwise. We also share the information you publish with other third parties as set forth in this Privacy Policy.

Responding to Do Not Track Signals

Our website does not have the capability to respond to “Do Not Track” signals received from various web browsers.

Third Party Sites and Advertising

The Service may contain links to other websites. Please be aware that we are not responsible for the privacy practices or the content of such other websites. Any information that you provide on or to a third party website or that is collected by a third party service is provided directly to the owner or operator of the third party website or service and is subject to the owner’s or operator’s privacy policy. We encourage our users to read the privacy statements of each and every website they visit and service they use. This Privacy Policy applies solely to information collected by us through the Service and does not apply to these third-party websites. The ability to access information of third-parties from the Service, or links to other websites or locations, is for your convenience and does not signify our endorsement of such third-parties, their products, their services, other websites, locations or their content.

Your Choices Regarding Your Personal Information

We offer you choices regarding the collection, use, and sharing of your Personal Information. Please note that if you decide not to provide us with the Personal Information that we request, you may not be able to access all of the features of the Service.

We may periodically send you free newsletters and e-mails that directly promote our Service. When you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the promotional e-mail you receive or by contacting us directly (please see contact information below).

Despite your indicated email preferences, we may send you administrative emails regarding the Service, including, for example, administrative confirmations, notices of updates to our Privacy Policy or Terms of Service, and information about billing if we choose to provide such notices to you in this manner. You will not be able to opt out of those communications.

You may change any of your profile information, including any Personal Information associated with your Account, by editing it in the profile settings page. You may request deletion of your Personal Information and Account by contacting us at info@waldo.photos.com, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request, only after we have fulfilled such requirements). If you request deletion of your Account, we will delete photos you added to the Service, as well as information derived from facial recognition technology from the reference image that you added. When we delete Personal Information, it will be deleted from the active database, but 


We are committed to protecting the security of your Personal Information. We use a variety of reasonable, industry-standard security technologies and administrative, physical, and electronic procedures to help protect your Personal Information from unauthorized access, use, or disclosure. When you enter sensitive information on our forms, we encrypt this data using SSL or other technologies. Even though we have taken significant steps to protect your Personal Information, no company, including us, can fully eliminate security risks associated with Personal Information. Accordingly, we cannot guarantee the absolute security of any information.

Contact and Revisions

Any information that is collected via our Service is covered by the Privacy Policy in effect at the time such information is collected. This Privacy Policy is subject to occasional revision at our discretion, and if we make any substantial changes in the way we collect, use, or disclose your Personal Information, we will post an alert on this page and we’ll update the “Last Updated Date” above to indicate when those changes will become effective. If you object to any such changes, you must cease using the Service. Continued use of the Service following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

If you have any questions about these Terms or the Service or Privacy Policy, please contact Waldo